Refund & Return Policy
Strict, airtight legal policy ensuring merchant priority and zero loopholes regarding refunds and returns.
1. Return Windows by Product Category
Due to the diverse nature of items sold on Shoppin, specific return timeframes and rules apply per category:
• Exchange accepted for size mismatch or manufacturer defect. • Must have original tags, unworn, unwashed, and odor-free.
• Must report defects within 48 hours of delivery due to delicate nature. • Original gift boxes and seals must remain completely intact.
• Factory plastic seal and security labels must be intact. • Video proof of unboxing required for technical defect claims.
• Due to surprise promotional pricing, Mystery Boxes are strictly non-refundable once dispatched.
2. Strictly Non-Refundable Items
The following categories are strictly non-refundable once opened or used:
- Opened, tested, perfumed, or washed items.
- Customized or bespoke made-to-order products.
- Items with removed serial numbers or tampered Shoppin security barcodes.
3. Quality Inspection & Store Authority
Shoppin reserves absolute authority to inspect returned items. If any damage, missing accessory, or tampered seal is detected, the return is outright rejected and returned at customer expense.
4. Shipping Deductions & Refund Method
Upon approved return, initial shipping costs are deducted, and the net refund is transferred via Bank/InstaPay/Vodafone Cash/Wallet within 3-7 business days.